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Mobile Number Portability
Switch to Ucom while retaining your complete phone number, prefix included.
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How can I port my phone number to Ucom?Simply fill out the online application, and our specialist will contact you within one business day to guide you through the number transfer process. You can also submit the application at Ucom service centers by presenting an identity document. -
Do I need to tell my current operator about porting my number?Do I need to tell my current operator about porting my number? There is no need to inform your current operator. Our specialists will handle the transfer process with your operator, according to the usual procedure.
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How long will it take to transfer my number to Ucom network?The number porting takes from 1 to 3 business days or is done within the period you specify in the porting request, which cannot be less than 3 business days.How long will it take to transfer my number to Ucom network?The number porting takes from 1 to 3 business days or is done within the period you specify in the porting request, which cannot be less than 3 business days.
After completing the application in a Ucom service center, you will be provided with a new Ucom SIM card with a temporary number, on which, after the successful completion of the number transfer process, your permanent phone number will be activated. Until then, you can also continue using your current operator's SIM card.
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How many times and how often can I port my number?You can port your number maximum twice in a 12-month period.
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How many numbers can I port?The number of portable numbers is unlimited. You can port any number registered under your name.
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How much should I pay for porting my number?Porting the number to the Ucom network is free of charge.
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How can my friends using services of my previous operator know that I have changed my operator?While calling you, they will hear a beep informing them that they are calling a subscriber of another operator.The beep will disappear if they become Ucom subscribers too.How can my friends using services of my previous operator know that I have changed my operator?While calling you, they will hear a beep informing them that they are calling a subscriber of another operator.The beep will disappear if they become Ucom subscribers too.
If desired, callers can turn off this beep sound by dialing *149#. In addition, you can check whether the number you are calling is on your network, by dialing the *148# phone number.
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Can I continue using my previous tariff plans and services after porting my number to the Ucom network?Once the process is successfully completed, you will no longer be a subscriber of your previous operator, and all services provided by them will be discontinued. Instead, you will have the opportunity to select from Ucom’s attractive and diverse services.
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Can I use the positive balance on my account after porting my number to Ucom?If there is a positive balance on your current account, it will not be transferred to your Ucom new account as a result of the number portability process.
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Can my current operator refuse my porting request?Yes, the number transfer request may be rejected for several reasons.Can my current operator refuse my porting request?Yes, the number transfer request may be rejected for several reasons.
- The number is not registered in your name,
- The number listed in the porting request does not exist,
- An earlier application is being processed,
- During the last 12 months, the number has been ported twice,
- Some discrepancies exist in personal data.
In case of refusal, you will receive a short message, which will indicate the reason for the application's rejection. In such cases, Ucom specialists, taking into account the grounds for rejection, will provide a new number porting request on your behalf, if you have given such authorization, or will assist you in submitting a new number porting request.
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Can I port my number if I have not paid my debts to my current operator?Yes, you can transfer your number regardless of whether you have debt or not. Transferring your number does not cancel your financial obligations to your previous operator, and you must fulfill them to avoid negative legal consequences.
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Can I cancel the application for porting my number?You can cancel the number porting request by visiting the Ucom service center within the specified time frame.Can I cancel the application for porting my number?You can cancel the number porting request by visiting the Ucom service center within the specified time frame.
- If your number is to be ported within 3 working days, you will be able to cancel the application before 18:00 of the application submission date.
- If your application has been completed by an active sales representative at the specified location, you can cancel the application before 18:00 on the day after the date of filing the application.
- If you have chosen a later date for porting the number in the application, you may withdraw it by 18:00, on the last working day preceding the chosen porting date.
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