For all

Mobile ID

Thanks to the Mobile ID service, you can quickly and securely identify yourself and sign documents electronically. The service can be used by individuals with a valid ID card.

First, you need to visit Ucom service center, present your ID card, and replace your current SIM card with mID SIM. The replacement cost is 500 AMD (including VAT). If you are not a Ucom subscriber, you need to get a new mID SIM card by paying only the corresponding tariff plan amount. The mID SIM cannot be a digital card (eSIM).

After completing the authentication process and signing all the necessary documents, you will receive mID SIM card. After receiving the card, you need to install it in your phone and follow the instructions to set your personal PIN code.

After completing all the steps, your Mobile ID service will be activated.

You can use the Electronic Digital Signature Service by paying the annual amount of 3000 AMD for the Electronic Digital Signature Service. You can pay it online at www.ekeng.am, through payment terminals, or by bank transfer.

IMPORTANT: During the signing process, the phone must be unlocked to receive the required SMS for entering the PIN code.

To obtain/replace a mID card, activate or cancel the mID service, you must personally visit the customer service center of “Ucom” CJSC Company. These steps cannot be carried out on the basis of a power of attorney, including notarized ones.
Provision of call details

This service enables you getting your call details both from Ucom service centers and while staying home, simply by visiting your Ucom Personal page.

In Ucom service centers you can get your outgoing call details for the period of 1 year preceding the time of your inquiry, and for the period of maximum 62 days, if you choose to get them via your Ucom Personal page.

Based on your inquiry made via your Ucom Personal page, call details are sent to the e-mail address mentioned by you absolutely for free, and in order to get a hard copy of call details from Ucom service centers, you’ll need to pay 100 AMD for outgoing call details. The mentioned amount is charged for 1 calendar month, regardless of the number of days.
Ucom Credit
The credit term is up to 48 months, with prepayment starting at 0%, annual interest rate starting at 0%, and service fee starting at 0%.

Partner banks and the details of credit terms are presented below.

ACBA Bank
- Credit term: 36 months - 0% prepayment, 21% interest rate, 0% service fee, 23.10%-23.40% effective annual interest rate.
Learn more about credit terms here.

Phone: (+374 10) 318888, www.acba.am

ACBA Bank is supervised by the CBA.

VTB Bank Armenia
- Credit term: 36 months - 0% prepayment, 0% interest rate, 0.99% service fee, 0%-24% effective annual interest rate.
Learn more about credit terms here.

Phone: (+374 8000) 8787, www.vtb.am

VTB Bank Armenia is supervised by the CBA.

Unibank
- Credit term: 48 months - 0% prepayment, 21.5% interest rate, 0% service fee, 23%-24% effective annual interest rate;
- Term: 36 months - 0% prepayment, 0% service fee and 0% interest for the first 12 months. Annual nominal interest rate for the next 24 months: 0%, monthly servicing fee 0.99%. The actual interest rate on the loan is 14.5%. The annual nominal interest rate for the next 24 months is 0%, with a monthly servicing fee of 0.99%. The actual interest rate on the loan is 14.5%.
Devices with 0% prepayment, 0% service fee and 0% interest։
- Samsung Galaxy Z Fold5 (01.11.24 - 24.11.24)
- Samsung Galaxy Z Fold6 (01.11.24 - 24.11.24)
- Samsung Galaxy Z Flip6 (01.11.24 - 24.11.24)
- Samsung Galaxy S24 5G (01.11.24 - 24.11.24)
- Samsung Galaxy S24+ 5G (01.11.24 - 24.11.24)
- Samsung Galaxy S24 Ultra 5G (01.11.24 - 24.11.24)
- Honor 200 Lite (21.10.24 - 30.11.24)
- Honor 200 (21.10.24 - 30.11.24)
- Honor 200 Pro (21.10.24 - 30.11.24)
- Term: 24-48 months - 0% prepayment, 0% service fee and 0% interest for the first 12 months. Annual nominal interest rate for the next 36 months 21.5%.
Devices with 0% prepayment, 0% service fee and 0% interes
- iPhone 13 (08.11.24 - 01.12.24)
- iPhone 14 (08.11.24 - 01.12.24)
- iPhone 14 Plus (08.11.24 - 01.12.24)
- iPhone 15 (08.11.24 - 01.12.24)
- iPhone 15 Plus (08.11.24 - 01.12.24)
- iPhone 16 (08.11.24 - 01.12.24
- iPhone 16 Plus (08.11.24 - 01.12.24)
Learn more about credit terms here.

Phone: (+374 10) 592259; 595555, www.unibank.am

Unibank is supervised by the CBA.

Ameriabank
- Credit term: 24-36 months - 0% prepayment, 0% service fee and 0-24% effective annual interest rate.
Learn more about credit terms here.

Phone: (+374 10) 561111 or (+374 12) 561111, www.ameriabank.am

Ameriabank is supervised by the CBA.

Inecobank
- Credit term: 36 months - 0% prepayment, 19-21,7% interest rate, 0% service fee, 20.67%-23.91% effective annual interest rate.
Learn more about credit terms here.

Phone: (+374 10) 510510, www.inecobank.am

Inecobank is supervised by the CBA.

Citizens (individuals) aged 21-65 are eligible for the credit.

Evocabank

Term: 12-24 months - 0% down payment, 21% interest rate, 0% service fee, up to 24% per annum.

Installment plans are available for citizens of Armenia and Russia, aged 21 and over, whose age will not exceed 63 years by the end of the loan term.

Phone: (+374 10) 605555, www.evoca.am

Evocabank is regulated by the Central Bank of Armenia.
Hide your number

If you do not want your number to appear on the phone of the person you are calling, you can hide it. We call this service “Hidden Number”.

The service will be charged only upon activation with 2000 AMD. After that you can use the service for free.

“Hidden Number” service will hide your number at the time of calling but Ucom cannot guarantee that your number will not be disclosed to the person you are calling by his or her mobile operator.

Hidden Number service can be activated by dialing *126# and hitting the call button. Then you can hide your number at your disposal by every time dialing #31# before the number.

Additional services/bundles are activated after receiving the SMS confirmation message/notification.
Missed Call

You can always be informed about received calls, that you missed when your number was busy, when you were out of coverage, or when you simply have not answered the call. You will receive an SMS about the calls you have missed.

Missed Call service is activated for you by default at the very beginning.

If you would like only to get an SMS about the calls that you have missed when being out of coverage, then you can cancel the service for the two other cases by dialing:

##61# to cancel the service for calls you have not answered.

##67# to cancel the service for calls you missed because your number was busy during the call.
Call barring

Call Barring allows you to stop certain calls (including international calls) being made to or from your mobile phone. So it can help you limit your own spending, or prevent someone else from misusing your phone.

To activate or deactivate the service, simply dial the corresponding code and press the call button:

Outgoing Calls

activation: *33*0000*11#

deactivation: #33*0000*11#

status check: *#33#

Incoming Calls

activation: *35*0000*11#

deactivation: #35*0000*11#

status check: *#35#

Call Barring is free for all Ucom customers.
Call managment

There are calls you don't want to miss. So it is great to be able to answer to someone trying to reach you even when you are already busy having a conversation with another caller.

Call Waiting

If you are having an active call and someone else is trying to call you, you will be notified that a new call is waiting. You are notified through a beep, and the following message will appear on your phone screen: “Call Waiting”. You have the option either to answer, reject or ignore the second call. There can only be simultaneously one call ongoing with one call waiting.

Call Hold

When you are in a call, you can temporarily hold it (without ending the call) in order to initiate a new call or accept a call waiting

Your correspondent will hear a greeting announcing he/she is on hold and recommending him/her not to end the call.You can only have one active call at a time and one on hold.

Plus, you have the choice to swap between the two calls (the active call and the one on hold) for as many times as you wish.

You can easily activate or deactivate these services from your mobile phone’s menu.

Once Call Waiting/ Call Hold are activated, you will stop receiving missed calls’ or voicemail messages if someone calls you while you are already busy talking on your phone.

Access and use of Call Wait / Call Hold are free of charge.

Call forwarding allows you to forward calls from your mobile to another phone - either a fixed phone, a mobile phone or even Voice Mail.

To activate or deactivate the service, simply choose the option you prefer, dial the corresponding code and press the call button:

	activation	deactivation
for all calls	*21 number with code #	##21#
when customer is not answering the call during the specified time	*61 number with code #	##61#
when customer is not reachable or when the phone is switched off	*62 number with code #	##62#
when number is busy	*67 number with code #	##67#

Activation of this service is free.

Conference call

This service allows a Ucom subscriber to hold a conversation with up to 5 other people at the same time. Calls can be made to local or international numbers.

How it works: Conference Call is activated by default.

To initiate a Conference Call, you need to repeatedly call participants and add them to the conference call.

Each call to a participant is billed as a separate call which means that if the initiator calls 3 people into a Conference Call, the initiator will be billed for 3 separate calls. Participants to a Conference Call do not incur any costs, only the initiator of the Conference Call is billed.
Voice Mail

If you are unable to answer your phone, callers can leave messages in your voice mailbox. You can welcome them with your own personal greeting message. They will pay only for the recording time starting from the beep. We will inform you about the voice messages you received. You can check your voice messages free of charge by calling 404.

To activate this service, dial *424#, hit the call button, then follow the instructions on your screen.
Check Balance

With Check Balance, you will be able to check at any time your remaining credit, its validity, its equivalent in remaining minutes. You will also see how much credit you have consumed since your last action (for example: call, sent SMS or MMS, etc.) and how much you have consumed since the beginning of the month.

You can see your account details on your mobile phone’s display by dialing *133# and hitting the call button.

You can also check your balance on Ucom Personal page:
Money Transfer
What is Money Transfer?

With Money Transfer service you have the opportunity to transfer money from your mobile account to another Ucom subscriber’s number.

How to Make Money Transfer?
- Send an SMS to 122 short number in the following format: the Ucom number you want to transfer money to (eg. 055 XXXXXX), [space] the amount you want to transfer.
- Dial *122#, hit the call button and follow the instructions.
- Go to Ucom Mobile app in your smartphone and enter the Ucom number you want to transfer money to and the amount you want to transfer.
Who Can Transfer Money?

All customers of Prepay tariff plans (except One tariff plan subscribers), Monthly and Postpay, as well as Ucom Business subscribers can transfer and receive money.

One tariff plan subscribers can only receive money transfers.

Prepay Subscription

Ucom Prepay subscribers (except One tariff plan subscribers), with positive balance on their accounts can transfer a one-shot minimum amount of 1 AMD and a maximum amount of 5,000 AMD. The cumulative amount transferred during one calendar month should not exceed 20,000 AMD. If you are a Ucom Prepay subscriber, you can transfer money to all Ucom Prepay, Monthly and Postpay, as well as Ucom Business subscribers’ personal sub-accounts.

After the transfer at least 100 AMD should remain on your account.

Monthly Subscriptions and Postpay

All monthly subscription customers with positive balance on their accounts (this is not the monthly amount included in the tariff plan, but the positive balance on top of the monthly fee) can transfer a one-shot minimum amount of 1 AMD and a maximum amount of 5,000 AMD. The cumulative amount transferred during one calendar month should not exceed 20,000 AMD.

If you are a monthly subscription customer, you can transfer money from your positive balance to all Ucom Prepay subscribers, to Dolphin, Panther, Butterfly, Lion and Postpay subscribers who are not under the common account with your phone number, as well as to all Ucom Business subscribers’ personal sub-accounts.

If you have acquired a Gold or Platinum number with 1 or 2 years commitment, you can use Money Transfer service after having consumed 50 000 and 100 000 AMD accordingly.

Ucom Business

All Ucom Business subscribers with positive balance on their personal sub-accounts can transfer a one-shot minimum amount of 1 AMD and a maximum amount of 5,000 AMD. The cumulative amount transferred during one calendar month should not exceed 20,000 AMD.

If you are a subscriber of Ucom Business, you can transfer money from your personal sub-account to those of Ucom Prepay, Monthly and Postpay subscribers.

Service Fee

Money Transfer is a chargeable service with a fee of 20 AMD per transfer, irrespective of whether the transfers from your Ucom number are carried out in Armenia or from abroad. It is accessible from your mobile phone without any additional activation needed.

If you are a Butterfly subscriber, then 20 AMD will be charged from your monthly fee or, in case it’s consumed, frօm additional recharge. If you are a Dolphin, Panther , Lion or Postpay subscriber, then 20 AMD will be charged from additional recharge only.

If you are a Ucom Business subscriber, then the service fee will be charged form your personal sub-account.

Other Conditions
- You can perform up to 5 Money Transfer operations within a day and receive up to 5 Money Transfers.
- If roaming service is activated for your number, you can receive Money Transfer, but in order to send money you will have to dial *122#, hit the call button or *122*recipient’s phone number*credit amount#, hit the call button.
- The SMS service of money transfer will not be available when the roaming service is activated.
- Please, double check the recipient’s phone number before proceeding with the Money Transfer, because in case you have transferred the amount to a wrong number, there will be no possibility to get it back.
- Ucom bears no responsibility for the transfers made to a wrong number because of the subscriber’s mistake.
- The validity of your Ucom Prepay card will not be prolonged after you received money through Money Transfer.
- For other questions do not hesitate to contact Customer Care service at 444:
Ucom Help services

At Ucom, we want to be sure that you can keep using your Ucom services even if you’re accidentally run out of credit.

When you have reached 0 on your account you can use Call Me back and Top Me Up services.

If you are out of credit and don’t have any bonus and you urgently need to call or to send an SMS, you can use the Emergency Credit service. We will transfer 100 AMD to your account. When you recharge your account, the amount we sent you as Emergency Credit will be deducted from your balance. For the first time you can use this service only in case you have recharged your account with a minimum amount of one-shot 500 AMD during the previous 6 months. Further you can still use the service after recharging your account with 500 AMD.You can use this service anytime, except when you are in roaming.

Dial *133#, hit the call button, select the service you need, enter in international format (for example: +37495XXXXXX) the number to which you want to send the request and confirm.

The Call Me Back request can be sent to any mobile number in Armenia, while the Top me up request can be sent only to Ucom numbers.

When your credit is exhausted but you need to send an urgent SMS or make an urgent call, just dial *133#, hit the call button and choose Emergency Service.
Video call

If you and your close ones have 3G phones you can see and hear each other by using Video Call service. You do not even need to activate the service, just enjoy it.

For Monthly subscribers video calls within Ucom network will be for free, for Prepay subscribers this service will be charged according to tariff plan.

The Ucom Care service will significantly ease your phone and smartphone use. Within the framework of Ucom Care, three services are offered.

Smartphone Activation	Transfer and Save	WiFi Modem Setup
Personal account creation Download of up to 3 programs (without activation)	Transfer of information from one phone to the other Transfer of contacts from one SIM card to the other File transfer to external carriers (USB flash, SD-card)	Password replacement Software update Static IP relocation ADSL router setup
In case of purchase from the Ucom service center
2000 AMD	1000 AMD	for free
In case of purchase from another outlet
3000 AMD	1000 AMD	for free

Thanks to the mentioned services, you will receive a professional consultation when buying a phone or smartphone from Ucom service centers.

* The “Transfer and Save” service is only available at the Ucom flagship store, located at Northern Avenue 1/2, “North” Business Center.

Equipment Repair Services

Thanks to the Ucom’s Reset service, you can repair any type of smartphones, tablets, and mobile modems.

For repair, feel free to visit any of the Ucom sales and service centers, from where the gadgets will be sent for professional diagnostics. The diagnostics will take a maximum of 3 business days.

Service fees and terms depend on the severity of the problem.

The repair center offers a wide range of quality spare parts.
Ucom Personal Page

Ucom Personal Page is a unique web self-care service, which allows you to check and keep track of your bills, add and remove services, view the billing details for the last two months and much more.

To use Ucom Personal Page page visit here and enter your mobile number and password into the corresponding fields. If you haven’t set a new password yet or have forgotten it, don’t worry, just send a blank SMS to 0122 short number and in response you’ll receive a new password in an SMS, which you can use to access the page.
Number Portability

Do you want to join Ucom without losing your phone number from another operator? Simply fill in the necessary information and that’s it. Our specialist will visit you at a place convenient to you,fill in the number portability application, and in a prescribed manner you will become a Ucom subscriber by keeping your phone number including the prefix.

Welcome to Ucom live chat!