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Virtual PBX (vOffice)
| Services | Price(with VAT) |
|---|---|
| Number included in vOffice | 250 ֏ |
| Incoming and outgoing line of common use | 2 000 ֏ |
| Voice menu (IVR) | 3 000 ֏ |
| Short sub-numbers/groups | 1 000 ֏ |
| Call recording | 3 000 ֏ |
* This service is provided by Ucom Customer Care department per customer's request in case they don’t have the corresponding specialist to manage vOffice settings via provided web interface.
IVR menu
IVR recording service is developed for UCom business customers to use professionally recorded company IVRs, guiding calling customers with welcome message and corresponding voice commands to reach relevant employees in your company.
The recorded IVR format shall be in corresponding voice format so that it could be used with Ucom vOffice or other PBXs.
| IVR recording service | Price |
|---|---|
| IVR recording (text length - maximum 1 line in A4 page format) | 1 000 ֏ |
| IVR recording (text length - maximum text length A4 page format) | 30 000 ֏ |
| IVR recording minimum order (text length - several words/lines in A4 page format) | 10 000 ֏ |
CRM* system support
The CRM system support service is offered to Ucom business customers who use their own CRM systems and require integration with vOffice.
With this integration, all incoming and outgoing calls through vOffice will be properly reflected in their existing CRM systems.
| Service name | Price(with VAT) |
|---|---|
| CRM system support activation | 10 000 ֏ |
| CRM system support monthly fee | 1 000 ֏ |
* Customer Relationship Management
Robocall (Autocall)
- Robocall (Autocall) service enables Ucom vOffice business customers to reach their clients or employees with pre-recorded audio messages, providing updates on payments, new campaigns, alerts, and more.
- Customers can upload their recorded audio message in MP3 format, schedule the date and time of the Robocall campaign, configure all other settings through a web interface, and view call statistics.
- Robocall service fee : 10 AMD (with VAT) / per answered Robocall (Autocall).
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In addition to the Robocall fee, a per-minute call charge will apply based on the applicable vOffice telephony tariffs (depending on whether mobile or fixed numbers are dialed).
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With V-Office you will use fixed telephony at the following tariffs:
Services Price(with VAT) Мonthly fee 2 500/3 800 ֏ Calls within CUG 0 ֏/month Calls to all local fixed numbers 5 ֏/min Calls to all mobile networks of Armenia 18 ֏/min Fixed telephony services are provided through Ucom (060) 65XXXX numbers.
International calls are charged based on the applicable tariffs.The monthly fee per line ranges from 100 to 500 AMD/month, depending on the number of lines your company uses. The larger your company, the lower the cost per line.
The Closed User Group (CUG) service will be activated for Ucom fixed telephony network numbers registered under the same organization’s name.
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With V-Office you will use mobile telephony at the following tariffs:
Services Price(with VAT) Monthly fee 300 ֏ Calls in CUG 0 ֏/min On-net calls 5 ֏/min Off-net calls 15 ֏/min This closed group service is activated for mobile numbers registered under the same organization’s name within Ucom’s mobile network.
Activate SMS packages (link to SMS) and send SMS messages to any local or international mobile number at reduced rates.
Activate internet packages (link to internet package) and enjoy mobile internet at lower rates.The monthly fee per line ranges from 100 to 300 AMD per month, depending on the number of lines provide
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